tag:blogger.com,1999:blog-8157572423687349350.post6152672053534815262..comments2023-02-07T00:14:15.103-08:00Comments on Apac Stinks- A Place to Vent without fear!: Interesting What APAC is allowing.....(warning Post is explicit)Apac Stinkshttp://www.blogger.com/profile/17900809468785408761noreply@blogger.comBlogger36125tag:blogger.com,1999:blog-8157572423687349350.post-2049371143695101822015-05-13T15:35:59.437-07:002015-05-13T15:35:59.437-07:00This is by far the worst place I've ever worke...This is by far the worst place I've ever worked at. Poor management, messed up pay checks, bonus never actually makes it on the check, the employees are unprofessional and the atmosphere is like a high school setting. You will not move up in the company, unless you kiss some major ass or sleep with management. You will be fed lies about how you are a valued employee and how much they appreciate you. Until you mention a flaw. Walking in there with great optimism. I walked out with relief. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-21732727656114443922015-05-12T17:39:09.900-07:002015-05-12T17:39:09.900-07:00Yeah there is...all 8 of you, oh I am sorry, 7. Tr...Yeah there is...all 8 of you, oh I am sorry, 7. Tracy Tucker got fired. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-74850093976553201782015-05-12T17:38:10.364-07:002015-05-12T17:38:10.364-07:00Yeah there is, all 8 of you! I'm sorry 7....Tr...Yeah there is, all 8 of you! I'm sorry 7....Tracy Tucker got fired. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-53307594193883744572015-05-12T17:34:42.587-07:002015-05-12T17:34:42.587-07:00so we can all lose our jobs? that's what you w...so we can all lose our jobs? that's what you want?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-41963235741876306482015-05-01T01:54:50.847-07:002015-05-01T01:54:50.847-07:00UNION DAVENPORT APAC ASAPUNION DAVENPORT APAC ASAPAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-34306674847298086882015-04-09T17:54:17.189-07:002015-04-09T17:54:17.189-07:00We are trying to get a Union in APAC it will help ...We are trying to get a Union in APAC it will help balance the power!Davenportapac4union!https://www.blogger.com/profile/13495154948629049486noreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-61039149280975886552015-04-09T17:53:23.967-07:002015-04-09T17:53:23.967-07:00I agree and there is a group trying to do just tha...I agree and there is a group trying to do just that right now!Davenportapac4union!https://www.blogger.com/profile/13495154948629049486noreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-90814479399411186152015-04-09T17:52:17.753-07:002015-04-09T17:52:17.753-07:00That is why we need a Union! Then they can not do ...That is why we need a Union! Then they can not do whatever they want!Davenportapac4union!https://www.blogger.com/profile/13495154948629049486noreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-62328532530439714742015-04-02T19:33:50.140-07:002015-04-02T19:33:50.140-07:00Yes! I am still there... but hate every minute of ...Yes! I am still there... but hate every minute of it. Management is still laughable, they will do anything they can to avoid paying bonuses or giving incentives. "Contests" are fixed, the same people win all the time... raises are a joke... we finally had our first raise in YEARS since a new GM took over. The micromanagement is much worse, team leads and OM's SCREAMING on the floor as we are taking calls yelling "Stay ready! Take those calls! No one is allowed to go on break, we are holding breaks!!! We need you to save more accounts! Go back and finish your orders later! GET READY!!!" They will give you a low grade on a quality call so they can avoid giving bonuses, I had a call they said I never offered a "save" attempt on to avoid a cancellation, scored me so low that I lost my bonus, but when I pulled the account up I had not only saved the customer from cancelling, I had UPSOLD them to something better but they failed my call for not offering them anything! How is that even possible? I lost all my bonus that paycheck and they refused to change my score even after we listened to the call and found their scoring wrong... when I appealed it my call was "lost in the system" so they refused to change the score. That is how this place works. They ignore the fact that managers are sleeping with their employees, people have their had raised and no one helps them on a call, and everyone goes by different rules - but they totally lose their minds if you have a Hershey's kiss on the floor... They even refuse to give employees a printed copy of the employee handbook, or allow them to view anonline version of it at home, or even allow them to have a printout of any of the pages. The attendancepolicy can be found NOWHERE and is not in the handbook online, in the HR office or anywhere else.... but they can point people however they like and they have no recourse because there is no printed guideline to refer to. You can ask 6 team leads how to do something and get 6 different answers, but if you do as you team leas says and it is wrong, you are held accountable and lose your bonus. It is so wrong. I am so over that place. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-68682333218586259672015-03-12T18:47:15.633-07:002015-03-12T18:47:15.633-07:00Well, with sxm (davenport) they say saves bonus is...Well, with sxm (davenport) they say saves bonus is getting bumped up to 69% (previously 63%). But you know what, we're going to give you guys back your yearly raises, and give you the tools you need to succeed and make those numbers. It's a good thing. As of right now, I'm taking a $200-500 pay cut, til we're given that training. Well see how this plays out. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-43052039453566115002015-01-22T08:40:43.501-08:002015-01-22T08:40:43.501-08:00I would encourage everyone who is not happy with A...I would encourage everyone who is not happy with APAC to keep looking for other employment. There is something better out there. I have worked at Cox Communications and at Canon. Both of which were their Call Centers. Good companies to work for. The other one to think about is the UNION. I am not a fan of Unions. But, that would sure shake things up at APAC. The UPS Drivers are part of a Union!!!! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-13813169393645955462014-03-06T17:30:41.291-08:002014-03-06T17:30:41.291-08:00Apac may you go down to the depths of hell. Man...Apac may you go down to the depths of hell. Management can get away with all types of hell. But if you open up about it they will make sure you get fired. I was let go because i had posted on facebook what i felt so they fired me for social media on my own time and own placeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-84264904579489220952014-02-06T12:28:57.722-08:002014-02-06T12:28:57.722-08:00I HAVE WORKED FOR APAC EAST FOR ALMOST 4 YEARS, YE...I HAVE WORKED FOR APAC EAST FOR ALMOST 4 YEARS, YES WE HAVE PROBLEMS BUT AT LEAST SOME SUP. SEEM TO CARE. I KEEP PLUGGING AWAY TILL I FIND SOMETHING BETTER.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-10557188956920439882014-01-09T07:32:56.784-08:002014-01-09T07:32:56.784-08:00I hope you read this. Are you still there? Somehow...I hope you read this. Are you still there? Somehow the Davenport office is the best APAC office in the US. So I guess I'm glad I work there. The pay is not bad for how easy it is to get the job. ATT, Mediacom, MidAmerican Energy all pay more but are much much more difficault to get in. At that they are never hiring and when they are they are only hiring one class of 10-20 with everybody with call center experience trying to get it. Its unfortunate because I do my job well but APAC wont tell them that. I honestly believe I am a top 10 agent on the floor of medco, and that is being modest. I would be a "STAR" if not for my bogus points. I somehow have made it over a year and was not the best employee when I started. When I did slack off and had absolutely no chance of getting bonus they treated me great. The only thing I got was you need to lower your handle time and improve quality. I was never being threatened to get fired nor screwed over. No I have my after call work to best on the floor and my quality is at 100% and I am constantly getting screwed over. I doesnt make sense. They praised me when I didn't care and now that I am one of the best they just want to get rid of me. Now Express Scrips(Medco) is random calling us. I have got 2 or 3 calls from Express Scrips and passed all with flying color... And they have expressed how much they like me and how well im doing. So why am I being oppressed by APAC when all Im doing is making them look good. If it wasnt so hard to find something that was full time and paid as well id be gone. but unless I want minimum wage or less than 20 hours a week im stuck. I had a decient job that was almost full time and paid just a little less that I left before APAC and it was the biggest mistake I have ever made. trust me. There is nothing worse than APAC. I would have never left where I was before having known. I guess hindsight is 20/20Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-17278217364130036722014-01-09T07:07:26.863-08:002014-01-09T07:07:26.863-08:00Well that was really nice for you. In Medco or now...Well that was really nice for you. In Medco or now express scrips they are only there to make you fail. The treat the slack offs like they do nothing wrong and people like me who actually try to do my job well and try to hit bonus they FUCK. I have had my handle time down to 1.5s best in center and my quality is 100%, again tied for best in center. I have not missed any days for over 2 months. yet they still wont take my "points" away so I can hit bonus. Points are supposed to role off after 30 days. Maybe they just dont for me. The other day my branch was closed down because we had -30 degree weather and, as far as I know, there lines froze and we would not have been able to work. Knowing how they are I checked with some fellow co-workers and they also had it off. I still didnt think I was safe so I call APAC as well and management confirmed that yes I did have it off. I came to work the next day and they had me in the system as a no call no show with 2 addition points from november and july on days that I did not miss. When I went to management they told me that they cant check that far back. How did I get the points if they cant check it? They are also not paying me my holiday pay for New Years. There is no explanation as to why, but its not managements problem so why would they do anything to fix it. Its not like they aren't getting paid. My "boss" is an idiot. It has gotten to the point that no one can go to her with question cause she doesnt know the answer to anything. APAC is just a big joke and from what it seems like, it doesn't matter what one you work at. My advise is that its a good job to make money while you look for something else. If you do go to APAC and get to pick your schedule, make sure you have a weekday off so you can interview. But you will never make bonus. You will never get anywhere in that company, and it will only disappoint you if you try to do your job well. So slack off and find something different. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-76571355400803795632013-09-05T12:15:54.211-07:002013-09-05T12:15:54.211-07:00I notice no one has posted anything in a while. I...I notice no one has posted anything in a while. I worked at the APAC here in Newport News VA. I have worked in a couple of difference Call Centers before this one. What a difference when the company actually owns the Call Center. Not like UPS owns APAC. I understand the managers drive. Their bonuses are based on performance. They are not there to be your friend. Overall the managers are nice folks. I believe a lot of the grief comes down from UPS hammering them for results. The site manager is a nice guy. He actually goes around and talks to the folks on the floor. I was surprised he remembered my name. I think UPS is too hard on folks for simple errors. Yes IRIS is your friend. I left the company over a year ago and I am much happier where I am now. They do some things right or they would not still be in business. But they don't seem to care that they have a 40% turn over rate. Lets just say they could do more.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-14469951149773652612012-11-25T14:51:51.593-08:002012-11-25T14:51:51.593-08:00DittoDittoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-68919011599441968472012-11-25T14:51:08.551-08:002012-11-25T14:51:08.551-08:00You sure you're not at the Tampa site??? lol ...You sure you're not at the Tampa site??? lol the "site director" directs jack shit accept for his penis into the HR manager (His wife showed up to our site flipping out because of this) and his feet from the floor to his shitty desk....his name is Brent and honestly I fucking hope his red faced retarded looking ass dies. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-20831030784953433812012-11-25T14:48:55.338-08:002012-11-25T14:48:55.338-08:00Ya APAC blows menstrual chunks....they suck HUGE. ...Ya APAC blows menstrual chunks....they suck HUGE. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-2642970801000567412012-11-25T14:47:34.484-08:002012-11-25T14:47:34.484-08:00you're not alone, Tampa sucks big floppy donke...you're not alone, Tampa sucks big floppy donkey dicks too. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-24164486857781812082012-11-25T14:46:41.829-08:002012-11-25T14:46:41.829-08:00I was a Supervisor there (in the tampa, FL office)...I was a Supervisor there (in the tampa, FL office) when it was teletech, I transitioned to APAC because I have a family and couldn't stay with teletech. The site director, Brent Bressler is the BIGGEST piece of shit I've ever met.....not only was he banging the HR manager (Brents wife cam to the site flipping out about it in front of EVERYONE) but he and said HR manager bully people, talk down to people, and send inappropriate emails to the entire site talking down to and about employees. God forbid you're sick (as a supervisor)....ha! that doesn't fly.....they'll find ways to make to suffer for calling out and they won't pull anyone to cover your team and help you out while you're gone, so paperwork just piles up......They'll also suspend you for professionally speaking your mind and while you're "suspended" they'll say "dont worry we'll call you to come back in and setup a meeting to discuss what happened".....thats crap, because they'll actually call you the 2nd or 3rd day and tell you you're fired for no call no show. This was round about 2006 so they could've become a better company (Doubt it I have a bunch of friends still getting screwed there) but hey try it out.....oh and the HR rep Alicia Brighton is a complete shit bag. :) Call her at 8136636000, she won't answer, go ahead leave her VM's...leave 10 she'll NEVER call back unless it benefits her. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-70191076099604789382012-08-29T12:47:37.199-07:002012-08-29T12:47:37.199-07:00Is there anyone there that has been a CSR from hom...Is there anyone there that has been a CSR from home? How did it go for you?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-15644038440956756032012-08-22T16:43:21.823-07:002012-08-22T16:43:21.823-07:00I work at the Apac East center in Tucson, AZ and I...I work at the Apac East center in Tucson, AZ and I am disgusted with the way that things work around here. My trainer was awesome but training was a joke. There were no rules in training - there was one girl in class who would *not* stop talking about her twins and how she clips coupons and then decided work was an appropriate place to talk about how much she hates the health care plan! Our trainer did NOTHING. After I got on the floor, I got a manager who is a refugee from upper management who will admit he has no clue. I have seen customers get treated like crap and had to be party to it. I cannot wait to get a new job and get out of this pit. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-8851823556501470742011-07-07T12:57:44.918-07:002011-07-07T12:57:44.918-07:00I just got put on "administrative leave"...I just got put on "administrative leave" from APAC in Davenport because some report shows I dropped 44 calls in one day---did I mention that I had gotten approval for a paid 2 week vaca. and I was a brown belt in csr member compliments. I'm being investigated and they will let know in a day or two if I have a job. Oh, goody.<br /><br /> I take 60-100 calls daily, there's no-way I would drop that many calls. I believe the report they ran was bogus, they never let me hold it or look at it, it could have been a report on anyone.<br /> <br /> So exactly 1 month before said paid vacation, I was essentially fired. Oh, and did I mention I used my health benefits pathetic as they may be. Just last week my team lead said how happy she was that i was working there .wtf.<br /><br />Beware--if you can chew gum and walk you'll get hired, but almost no one makes it to a 1 year anniversary. Oh and, if you happen to be smarter and more educated than your superiors, you'll get hired, but not for long. People have a way of disappearing here.<br /><br /> It was better b4 when APAC/MEDCO had a contract negotitated by the hour. At least we got coaching, team meetings, sop updates. Now the contract has been negotiated by the minute-no more team meetings, no more coaching, no time to read sop udates except on your own time.<br /><br /> I also understand this is a viable business model for many companies--I used to work at Dillard's. They, too only want you to stay around 1 year or less. Well, after a year at any job most people start expecting things like paid vacation, holidays and benefits. As you approach your first anniversary, more and more reports show you underachieving with artificially high goals and after 3 of these-FIRED!The New World Order Beginsnoreply@blogger.comtag:blogger.com,1999:blog-8157572423687349350.post-74750938660566716872011-03-16T11:15:47.480-07:002011-03-16T11:15:47.480-07:00All of the above descriptions of these white colla...All of the above descriptions of these white collar criminals who run this scuzz pit of a call center only begs the question:<br /><br />WHY KEEP WORKING AT THIS HELL HOLE ? FIND A BETTER JOB PRONTO AND GET THE FUCK OUT OF THERE !! IT'S CALLED SELF-RESPECT 101 !!<br /><br />Also, I suggest that somebody print out these web pages and mail them via certified mail to the VIPs all of Apac's current top clients...because revenge is a dish best served cold !!Anonymousnoreply@blogger.com